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Our cloud-based apps include Smart Metrics, an Out-of-the-Box business intelligence solution comprised of over 200 utility-centric metrics that can be implemented in a matter of days and provide visibility into key business and operational functions specific to each utility. The utility can then benchmark its internal metrics to the UtilityWorks industry data.   UtilityWorks has researched and compiled data from over 1,400 utilities, as well as offering, other externally available industry benchmark data.

The Ten Attributes of Effectively Managed Utilities

The Ten Attributes of Effectively Managed Utilities provide a clear set of reference points and are intended to help utilities maintain a balanced focus on all important operational areas rather than reactively moving from one problem to the next or focusing on the “problem of the day.”

FINANCIAL VIABILITY

OPERATION OPTIMIZATION

PRODUCT QUALITY

CUSTOMER SATISFACTION

ENTERPRISE RESILIENCY

COMMUNITY SUSTAINABILITY

WATER RESOURCE SUSTAINABILITY

INFRASTRUCTURE STRATEGY AND PERFORMANCE

EMPLOYEE AND LEADERSHIP DEVELOPMENT

STAKEHOLDER UNDERSTANDING AND SUPPORT

74 Industry Best Practices Delivered Out of the Box